Privacy policy

Last updated 30 September 2026

Who we are

IVFComputer is a product of Dhruv AI Labs LLP, a limited liability partnership registered in India.

Two different relationships

This matters, because it decides who is responsible for what.

If you are a clinic

You are our customer. We hold the information you and your staff put into IVFComputer, and we act on your instructions. You decide what goes in, who at your clinic can see it, and when it is removed.

If you are a patient

Your relationship is with your clinic. They chose IVFComputer and they are responsible for your records. We are the company that runs the software underneath, and we handle your information only so that your clinic's software works and so we can show you your own records in the patient app.

What we hold

From the clinic's staff

• Name, work email, phone number and role
• A scrambled version of the password — never the password itself
• A record of what was done in the system and when, because medical software has to be able to show who did what

From patients, entered by the clinic

• Name, age, sex, phone number, email and address
• Medical information about fertility treatment: diagnoses, test results, scans, prescriptions, cycles, embryology records and outcomes
• Consent forms and identity documents the clinic is required by law to keep
• Messages between the patient and the clinic, including messages sent over WhatsApp
• Payments and invoices

Some of this is sensitive health information. We treat all of it as sensitive.

From the website

ivfcomputer.com does not set advertising cookies and does not track you across other websites. Our hosting provider keeps ordinary server logs, which include the address your device connects from.

Why we hold it

We do not sell personal information, and we do not share it for advertising. Neither we nor our suppliers use patients' medical records to train artificial intelligence models.

Where it is kept

On Google Cloud, in their Mumbai region, and on servers we run in the same region. Your clinic's records are stored in India.

Each clinic's records are kept separately from every other clinic's. One clinic cannot see another's.

One exception, and we would rather be exact than reassuring. Where a clinic switches on the features described below that use artificial intelligence, the specific text or report being worked on is sent to Anthropic, whose servers are outside India, and the answer comes back. It is not stored there, and it is not used to train anything. Everything else stays in India.

Who else touches it

Only companies that help us run the service, and only as much as they need:

If we ever add another, we will list it here before it starts.

How long we keep it

Fertility clinics in India are required to keep treatment records for a number of years, so the clinic decides how long its records live, not us.

• While a clinic is our customer, we keep what they ask us to keep.
• If a clinic leaves, we give them a full copy of their records, and then delete our copies within 90 days unless they ask us to do it sooner.
• Backups are overwritten on a rolling basis and are fully gone within 35 days.

Your rights

Under India's data protection law you can ask to see the information held about you, ask for it to be corrected, ask for it to be deleted, and complain if you are unhappy with how it has been handled.

Patients should ask their clinic first. The clinic holds the relationship and can act immediately. If you cannot reach them, or you are not satisfied, write to us at privacy@ivfcomputer.com and we will help.

There is a separate page explaining exactly how to ask: how to delete your data.

One limit worth being honest about: if the law requires your clinic to keep a medical record for a set number of years, neither they nor we can delete it before then. We will tell you if that is the case.

Keeping it safe

• Everything travels encrypted, and is stored encrypted.
• Every person has their own login, and sees only what their role needs.
• What happens in the system is logged, so a clinic can see who looked at what.
• If records are ever exposed, we will tell the affected clinic without delay and help them tell their patients.

No system is perfectly safe, and we will not claim otherwise.

Children

IVFComputer is for adults receiving fertility treatment and for clinic staff. It is not meant for children, and we do not knowingly collect their information.

If something changes

We will update this page and change the date at the top. If a change matters, we will tell the clinics directly rather than rely on you noticing.

Complaints

If you are unhappy about how your information has been handled, write to:

If we cannot resolve it between us, you may take the matter to the Data Protection Board of India.